Quality

1. Customer Focus

Organizations depend on their customers and should therefore understand current and future customer needs, meet customer requirements, and strive to exceed customer expectations.

2. Leadership

Leaders establish unity of purpose and direction for the organization. They should create and maintain an internal environment in which employees can fully participate in achieving the organization's objectives.

3. Engagement of People

People at all levels are the essence of an organization, and their full involvement enables their abilities to be used for the organization's benefit.

4. Process Approach

A desired result is achieved more efficiently when activities and related resources are managed as a process.

5. System Approach to Management

Identifying, understanding, and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.

6. Continual Improvement

Continual improvement of the organization's overall performance should be a permanent objective of the organization.

7. Factual Approach to Decision Making

Effective decisions are based on the analysis of data and information.

8. Mutually Beneficial Supplier Relationships

An organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.

ISO 9001:2015

ISO 9001:2015 is a voluntary standard for quality management systems, issued by ISO, the International Organization for Standardization.

ISO 9001:2015 was developed to help organizations ensure that they meet customer requirements and continually improve quality.

ISO 14001:2015

ISO 14001:2015 is an international standard that provides a framework for environmental management systems (EMS) and supports organizations in implementing and continually improving environmentally friendly practices.

It sets requirements that enable companies to identify, monitor, control, and reduce their environmental impacts by developing clear environmental objectives and actions.

Implementing this standard helps organizations improve their environmental performance, use resources more efficiently, reduce environmental burdens, and contribute to sustainable development in the long term.