Our quality system is based on eight quality management principles.
These principles can be used by senior management as a framework to guide their organizations towards improved performance.
Principle 1Customer focus
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which peoplecan become fully involved in achieving the organization's objectives.
Principle 3Involvement of people
System approach to management
Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.
Effective decisions are based on the analysis of data and information
Mutually beneficial supplier relationships