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Quality principles

The ISO 9001:2008 is based on eight quality management principles

These principles can be used by senior management as a framework to guide their organizations towards improved performance:

Principle 1 - Customer focus: Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Principle 2 - Leadership:
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which peoplecan become fully involved in achieving the organization's objectives.

Principle 3 - Involvement of people: People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

Principle 4 - Process approach: A desired result is achieved more efficiently when activities and related resources are managed as a process.

Principle 5 - System approach to management: Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.

Principle 6 - Continual improvement: Continual improvement of the organization's overall performance should be a permanent objective of the organization.

Principle 7 - Factual approach to decision making: Effective decisions are based on the analysis of data and information

Principle 8 - Mutually beneficial supplier relationships: An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

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